Dispute & resolution policy
A report is never the end of the story. Here is exactly how a company responds, resolves, or disputes.
During the 14-day response window
When a report is approved, we notify your company's registered contact. Claim your profile, then either upload proof of payment (which pauses publication until we verify it) or submit a dispute note explaining why the report is wrong. An admin weighs every dispute before deciding.
After publication
Nothing is permanent. Settle the invoice, upload proof, and once verified the report is marked resolved — which improves your score. If you believe a report is fabricated, contact us with your evidence; reports based on inauthentic documents are removed and the filing account is permanently banned.
What we will not do
We do not reveal reporter identities, we do not remove accurate records in exchange for payment, and we do not publish anything that has not passed document review.
Contact
disputes@trustedmr.com — include your company name and the report reference from the notification email. We respond within 3 business days.